General Terms of Use

Payment

Payment can be made by MasterCard, Visa and American Express.

Your credit card will not be charged until your order ships. If a Product in the order is not immediately available, it will be shipped as soon as possible and you credit card will be charged when the Product ships. Shipping fees will be charged the first time only if the shipping address is the same.

Delivery

All orders received before 12 noon (GMT) Monday through Friday (except during holidays) shall be processed within 48 working hours. Orders received after this hour and during week-ends and holidays will be processed the next working day.

Return Policy

MAISON ABRIZA hopes that you will be satisfied with your order. However, if for any reason you are not completely satisfied we are happy to offer a refund, exchange or replacement on all goods returned to us within fourteen days of your receipt of goods provided they are in their original, unopened and unused condition.

Please follow the 4 steps outlined below to return your goods to MAISON ABRIZA:

Step 1.

Please email our customer services team at contact@abriza.fr to obtain a return authorization number. You will need to provide full details of your customer order number, which is provided in the documentation that arrives with your order, together with details of the items you wish to return.

Step 2.

Once you have received your return authorization number, please include it on your shipping label and in a note within the box. You also need to indicate whether you would like a refund, replacement or exchange. Please remember that in order for the return to be processed you must ensure that a note is included with your return package and that the goods are wrapped securely in the same outer packaging in which you received them.

Step 3

Please return your package by recorded delivery (retaining your recorded delivery receipt as proof of postage).

Step 4

All returned goods will be examined upon receipt as for reasons of hygiene we are unable to offer refunds, replacements or exchanges on any opened or used goods. We will process your return as quickly as possible and will notify you by email once your refund, replacement or exchange has been processed. During busy periods, please allow a maximum of 30 working days for your refund, replacement or exchange to be processed.

Your payment for the goods will be refunded by MAISON ABRIZA as soon as possible by the original payment method, no later than 30 working days after we have received the goods. Please note that delivery charges are not refunded.

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